They couldn't handle the truth. Andrea Romano August 25, 2017 A rule of thumb when talking to passengers: Choose your words wisely. Of course, pilots and flight crew usually do.One pilot on a United Airlines flight bound for Newark from Chicago on Tuesday made many passengers uneasy while the plane was still at the gate. The flight had already experienced a two-hour delay, which contributed to the tense atmosphere.

http://www.travelandleisure.com/airlines-airports/united-airlines/pilot-warns-horrific-storms-upsets-passengers